Set Wi-Fi connectedness problems

If you're having Wi-Fi connexion issues or run into an Wi-Fi icon with an assertion signal, try the solutions below. Later on each solution, attempt to open a webpage on your phone to come across if the upshot is fixed.

Step one: Cheque settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Plane manner is off. So turn it on and off again to reconnect. Learn how to enable and disable Plane fashion.

  3. Press your phone's ability button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," press and agree the power push for nearly 30 seconds, until your telephone restarts.

Step 2: Find the problem type

  • Phone:Try connecting to the Wi-Fi network with some other device, like a laptop computer or friend's phone. If other devices tin utilize the network, the trouble is most likely with your phone.
  • Network:Check whether your phone tin connect to another Wi-Fi network, like at a friend's business firm or a public network. If your phone can connect elsewhere, the trouble is most likely with the network.
  • Cyberspace:If your phone connects to the Wi-Fi network merely you even so take no net, the problem is near likely with your internet connection.

Step 3: Troubleshoot by problem type

Phone

Bank check for trouble apps

The problem can exist from an app that you downloaded. To find out, restart your telephone in rubber mode.

  1. Turn on rubber style. Acquire how to turn on safety manner.
  2. Effort connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connectedness works in safe mode.
    • If the Wi-Fi connection works in safe mode, a downloaded app is most likely causing the issue.
      • To exit safe mode, restart your phone.
      • Uninstall recently downloaded apps 1 past one. Meet whether the connectedness works.
      • After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't piece of work in prophylactic mode
      Likely, at that place's a problem with the Wi-Fi network or internet connection.

Tip: Airplane way is automatically turned on when you enter condom mode. We recommend turning airplane mode off in gild to continue using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, endeavour turning them off and so on over again.

  1. Unplug the router and modem's ability cords from the ability outlet for xv seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer's support site.)

If the lights aren't working correct, you could have an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet service provider. For instance, there could be a service outage, or they could need to reset your connectedness.

Sign in to a public network

Of import: Public networks, like at cafes or airports, often have a webpage for you to complete. If you sign in or accept the terms, the public connexion should piece of work.

If you don't come across an authorization page after you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new folio in a new window.

If those steps don't work, try restarting your connection to the network:

  1. Open your phone'due south Settings app.
  2. Tap Network & internet And thenInternet.
  3. Touch and concur the network proper noun. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network name.
  6. Yous'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open up your phone'south Settings app.
  2. Tap Network & net And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on ApplyWi-Fi hotspot.
    • If it was already on, plow information technology off and so on again.
    • If your phone hasn't had a hotspot earlier, beginning tap Set up Wi-Fi hotspot.

Tip: For more info, learn more about hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers work with mobile hotspots.

If yous have problems, check with your carrier. Ask whether your phone tin can connect to mobile hotspots and whether they're in your data plan.

When yous reconnect

When y'all reconnect, check for the latest organisation update. Updates can bring improvements that help fix problems. Larn how to check and update your Android version.

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